Returns & Refunds Policy
This page provides general information about the approach to returns and refunds for APPTUS MEDICAL transactions.
1. General approach
Because APPTUS MEDICAL SpA operates in a healthcare business context and may handle category-specific, project-based, customized, regulated, or pre-owned items, return and refund conditions can vary significantly depending on the product, service, and commercial arrangement involved.
2. Quotes and order confirmation
No return or refund right is created merely by requesting a quote. Final terms should be reviewed in the specific commercial documentation provided for the transaction.
3. Inspection on delivery
Buyers should inspect delivered goods promptly upon receipt and notify APPTUS MEDICAL as soon as reasonably possible if there are visible transport issues, shortages, or items that do not correspond to the confirmed order documentation.
4. Non-returnable categories
Certain products may be non-returnable, including but not limited to consumables, sterile items, opened accessories, products subject to hygiene restrictions, customized or special-order items, and regulated goods where returns are limited by law or product integrity requirements.
5. Pre-owned equipment
Used or pre-owned equipment is normally subject to specific commercial terms. Any return or refund arrangement for such items should be addressed explicitly before purchase because condition, inspection, configuration, and acceptance criteria may vary.
6. Technical service fees
Service fees, inspection charges, diagnostic assessments, and labor-related charges may be non-refundable once the service has been initiated or completed, except to the extent otherwise agreed in writing or required by law.
7. Refund timing
Where a refund is approved, timing and payment method will depend on the original commercial arrangement, the nature of the transaction, and any necessary internal verification steps.
8. How to request a return review
To request review of a return or refund issue, contact info@apptusmedical.com and provide your company details, order reference, product or service information, and a description of the issue. Supporting photos or documentation may be requested.